Mother’s Best Popular FAQs Answered.
Because your pup deserves only the best.General.
How do I cancel or change my order?
Do you offer auto-delivery?
If you need to change your order, please contact our friendly customer care team ASAP. We may be able to change your order before it leaves our warehouse.
If you need to update your auto-delivery settings, you can do so by logging into your Mother's Best account.
Absolutely, we're all about making life easy-breezy for you and your pup! When setting up your Mother's Best account, you'll be able to select and manage your auto-delivery directly.
How can I best transition my dog’s food from another brand to Mother’s Best?
How should I store my Mother’s Best dog food?
To ensure their tummy's enjoyment, we encourage a slow, gentle transition.
Day 1 = 10% Mother's Best / 90% previous diet
Day 2 = 20% Mother's Best / 80% previous diet
Day 5 = 50% Mother's Best / 50% previous diet
Day 9 = 90% Mother's Best / 10% previous diet
Day 10 = 100% Mother's Best
To keep your pup's food as fresh and tasty as possible, we highly recommend storing it in a cool, dark place away from sunlight.
Transitioning your pup.
Delivery and returns.
How much is shipping?
When will I receive my order?
Do you ship internationally?
Where is my order?
My Mother’s Best package arrived damaged, what do I do?
How do I return my order?
We offer flat rate shipping of $20 per 15kg bag for all Australian orders
Your expected delivery timeframe will depend on your location. For the best estimation, please use the tracking number provided with your order confirmation
Unfortunately, we're not quite there yet. But should anything change for our international pals, we'll keep you updated!
Once you place your order, you'll receive a confirmation email along with a tracking number for you to track its journey. If you have any issues, please contact our customer care team directly.
We're sorry to hear that! While we do our very best to package all our goodies with care, damage may occur during transit due to handling that's outside our control. Please take a photo of your package and get in touch with our customer care team ASAP so we can get you sorted.
Standing by Mother's Best quality assurance, if our product doesn't suit your pup any time during the first 10-day transition peroid, please contact our customer care team.
As long as your still within the 10-day transition peroid, we're more than happy to offer a 100% refund for your first order.
Does Mother’s Best have a loyalty program for breeders?
Yes, absolutely! Please contact our customer care team for more information on Mothers's Best loyalty program for breeders.
Information for breeders.
Nutritional and product guarantee.
Where do you source your ingredients from?
What is an Ancient Grain?
Is Mother’s Best dog food balanced for everyday feeding?
Our ingredients are 100% natural and premium graded, sourced directly from Australian farmers and growers. No nasty ingredients, artificial colours or fillers.
Compared to modern grains, ancient grains haven't been genetically modified or refined. Maintaining their nutritional value, they also contain more protein, fibre and vitamins.
Yes, Mother's Best has been carefully formulated for all life stages! This means once your pup starts on our kibble, you'll never have to worry about transitioning to a new brand or food.
Is Mother’s Best Australian owned?
Where is Mother’s Best dog food produced and manufactured?
How can I contact your team?
You bet! Mother's Best is proud to be 100% Australian owned and operated.
Everything has been ethically sourced, produced and manufactured in Australia.
You can reach out by emailing us via care@mothersbestpet.com